Right of withdrawal

You have the right to withdraw from the contract within 14 days without stating any reasons.
The withdrawal period expires after 14 days from the day

  • on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods delivered in a single delivery;
  • in which you or a third party other than the carrier and indicated by you acquires physical possession of the last good ordered in a single purchase consisting of more than one product delivered in several separate deliveries;
  • where you or a third party other than the carrier and designated by you acquires physical possession of the last batch or piece in the case of an order consisting of several parts supplied in separate deliveries;

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an express declaration (e.g. letter sent by post, fax or e-mail).

The withdrawal request is to be addressed to:

Zeni Renzo-woodcarvings
Via Roma 156
38050 MEZZANO-TN-ITALY
Tel-043967674
e-mail: info@zeniscultori.com

In order to comply with the withdrawal period, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, you shall be refunded all payments you have made to us, including the costs of delivery (with the exception of additional costs resulting from your possible choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. Such refunds shall be made by bank transfer. For this purpose we need to know your bank details and IBAN code.

Reimbursement may be suspended until we receive the goods back or until you prove that you have returned the goods, whichever is earlier.

Please return the goods or deliver them to:

Zeni Renzo-woodcarvings
Via Roma 156
38050 MEZZANO-TN-ITALY

without undue delay and in any case within 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period. You shall bear the direct costs of returning the goods. The cost is estimated to be approximately EUR 15.
You are only liable for the diminished value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

It is not possible to return or exchange goods if the delivery relates to made-to-measure or clearly customised goods.