FAQ

[fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”5px” padding_bottom=”20px” padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”yes” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_title size=”2″ content_align=”center” style_type=”single solid” sep_color=”” margin_top=”” margin_bottom=”10px” class=”” id=””]FAQ[/fusion_title][fusion_text]

all questions/curiosities can be found here

[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”5px” padding_bottom=”20px” padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”yes” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Do you have a shop?” open=”no”]Yes, we have 2 showrooms. The main one is in Mezzano di Primiero, via Roma 156 and the other one is in Fiera di Primiero, Negrelli square 4.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Is it possible to order something via internet and pick it up at the shop?” open=”no”]Sure it is!

Our shop opening hours are: from Monday to Friday 8.30-12.00 am and 2.00-6.30 pm.

On Saturday mornings we are open from 8.30 to 12.00 and we are closed on Sunday.

During the summer season only (mid June – mid September) our shop in Fiera remains open on Saturday afternoons and Sundays.

Opening hours: 9.00-12.00 am e 3.00-7.30 pm[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Does the payment with cash on delivery have any extras? ” open=”no”]No, we will take care of the shipping and packing costs.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”How do you measure a wood statue?” open=”no”]We always measure the maximum height the statue reaches. For example: in a standing body statue, we measure from the feet to the head. In case of a laying down body statue we indicate the length from feet to the head. In case of Nativity characters, we use Holy Joseph’s height to indicate the dimensions of the others characters.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”How can people pay?” open=”no”]We accept payment by Bank Transfer, cash on delivery, PayPal, or in cash.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”How is the best way to clean our wooden statue?” open=”no”]The best way to dust a statue is with a dry cloth. To clean the deepest parts, you can use a brush. It’s important not to use a wet cloth on a painted sculpture.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Is it possible that cracks will appear in the sculpture over time?” open=”no”]Normally the wood used for sculpture is well conserved and carefully dried. This is important to remove humidity so the wood won’t crack further.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”How long does an order take to be delivered? ” open=”no”]If the products are in stock, the estimated delivery time is between 3 and 5 working days.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Can I order by mail or by phone?” open=”no”]Of course, it is possible to order by mail or by phone. Our email address is info@zeniscultori.com and our phone number is 043967674.

Please specify in your mail the exact name and code of the product, your full address and preferred method of payment.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”How do you send your products? Do you use a shipping company for this service?” open=”no”]We normally trust GLS. However, we don’t exclude using other shipping companies.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Do you also accept custom orders?” open=”no”]We would be more than happy to accommodate your request. It is possible to carve anything in wood. If you have a special request, we ask you to contact us at our mail address info@zeniscultori.com or by phone at: +39043967674[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”What kind of wood do you carve?” open=”no”]Little figures are usually carved from maple. We use ash wood, oak, cherry wood, and walnut wood. Figures larger than 40 cm are carved with tilia or Pinus cembra.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Is it possible to buy nativity figures all year round?” open=”no”]Most of the figures are always in stock and available to be sent immediately.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”In case of payment by bank transfer, is the delivery delayed?” open=”no”]We send the products as soon as we see the payment in our bank account.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_accordion type=”” boxed_mode=”” border_size=”” border_color=”” background_color=”” hover_color=”” divider_line=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””][fusion_toggle title=”What is the bank routing number for payment by bank transfer?” open=”no”]

Our bank information is:

Zeni Renzo-sculture in legno
Via Roma 156
38050 Mezzano di Primiero-TN-ITALY
Cassa rurale Dolomiti di Fassa Primiero e Belluno B.C.C.
EUR IBAN IT93 L081 4035 0200 0002 6005 690 SWIFT/BIC: CCRTIT2T38A

[/fusion_toggle][/fusion_accordion][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container admin_label=”” hundred_percent=”no” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”no” class=”” id=”” background_color=”” background_image=”https://www.zeniscultori.com/wp-content/uploads/2016/03/territorio-1.jpg” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”up” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_size=”0px” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”80px” padding_right=”” padding_bottom=”80px” padding_left=””][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_2″ spacing=”yes” center_content=”no” hover_type=”none” link=”” min_height=”” hide_on_mobile=”no” class=”” id=”” background_color=”rgba(60,46,43,0.8)” background_image=”” background_position=”left top” undefined=”” background_repeat=”repeat” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding=”35px” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”down” animation_speed=”0.1″ animation_offset=”” last=”no”][fusion_text]Primiero, a typical alpine valley that is found in proximity of the majestic and imposing Pale di San Martino dolomite mountain range, declared by the UNESCO a World Heritage Site.[/fusion_text][fusion_button link=”/en/who-we-are/our-environment/” title=”” target=”_self” link_attributes=”” alignment=”right” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”custom” button_gradient_top_color=”#be9300″ button_gradient_bottom_color=”#be9300″ button_gradient_top_color_hover=”#937716″ button_gradient_bottom_color_hover=”#937716″ accent_color=”” accent_hover_color=”#ffffff” type=”” bevel_color=”#ffffff” border_width=”” size=”medium” stretch=”default” shape=”square” icon=”fa-arrow-right” icon_position=”right” icon_divider=”no” animation_type=”” animation_direction=”up” animation_speed=”1.0″ animation_offset=””]Find out more[/fusion_button][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_2″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”35px” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=”” min_height=””][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none” last=”no” hover_type=”none” link=”” border_position=”all”][fusion_text]

Discover Trentino

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